We use cookies to improve your experience on our website, ok?

California Consumer Privacy Act

Last Updated: January 30, 2020

This California Consumer Privacy Act Notice (“CCPA Notice”) contains information about remot3.it personal information processing, and your rights as a California resident under the California Consumer Privacy Act (“CCPA”). This CCPA Notice is in addition to our Privacy Policy.

Incorporation by Reference

The Definitions and Terms are incorporated into a separate document and should be referenced for use within this document.

Protecting Your Privacy

We do not sell your Personal Information or any data related to you that is collected within the remote.it Service. Your information is only used as necessary to operate the Service. 

What Personal Data Do We Collect?

When you choose to use our Services, including visiting our website, we may collect and process your personal information. remot3.it has collected the following categories (“Data Categories”) of personal information from its users as necessary to provide our Services and/or as otherwise allowed under our Privacy Statement. The categories of personal information and other terms used below are defined in California Civil Code 1798.140.

Identifiers, including a real name, postal address, Internet Protocol address, email address, account name; 

Personal data, such as your name, address, telephone number; 

Internet or other similar network activity, including browsing history within our Services at www.remote.it and subdomains, data on a consumer’s interaction with the www.remote.it website, and applications collected through log files, cookies, web beacons, and similar technologies; Geolocation data and Web-Behavior Information that includes the identification or estimation of physical location of Devices and Accounts 

How Do You Gather my Personal Data?

We gather your personal data directly from you.  For example, you provide us with data when you:

  • submit a support request
  • purchase a remote.it Subscription
  • use the remote.it Forum
  • add Devices to the remote.it Service
  • share Devices with other Users

How Do We Use Your Personal Data?

remote.it uses your personal data to provide you our products and services and as otherwise provided in this notice.  We may use your data and the data of our former customers for our business purposes.  Our business purposes include:

Business Purpose

Data Categories

Day to Day Business and Service Operations.  This includes, for example:

  • creating, maintaining, customizing and securing accounts;
  • supporting day-to-day business and payment related functions;
  • doing internal research for technology development;
  • marketing and creating products and services;
  • conducting audits related to a current contact with a user and other transactions;
  • ensuring adherence to our Fair Use Policy
  • conduct surveys or polls, and obtain testimonials
  • provide you with marketing communications
  • Identifiers
  • Personal Information
  • Internet or other similar network activity

Security and Fraud Detection.  This includes for example:

  • detecting security issues;
  • protecting against fraud or illegal activity, and to comply with regulatory and law enforcement authorities; 
  • managing risk and securing our systems, assets, infrastructure and premises; 
  • Identifiers
  • Personal Information
  • Internet or other similar network activity

Regulatory and Legal Requirements.  This includes for example: 

  • to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of remot3.it assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal data held by remot3.it is among the assets transferred; 
  • exercising and defending our legal rights and positions; 
  • to respond to law enforcement requests and as required by applicable law, court order, or governmental regulations; 
  • as otherwise permitted by law
  • Identifiers
  • Personal Information
  • Internet or other similar network activity

Improve Your Customer Experience and Our Products.  This includes for example: 

  • improve your customer experience, our products and service; 
  • to provide, support, personalize and develop our website, products and services; 
  • create and offer new products and services;

  • Identifiers
  • Personal Information
  • Internet or other similar network activity

Improve Your Customer Experience and Our Products.  This includes for example: 

  • improve your customer experience, our products and service; 
  • to provide, support, personalize and develop our website, products and services; 
  • create and offer new products and services;

  • Identifiers
  • Personal Information
  • Internet or other similar network activity

Analytics to identify, understand and manage our products. This includes for example: 

  • conducting analytics to better identify, understand and manage our products;

  • Identifiers
  • Personal Information
  • Internet or other similar network activity

Customer service and technical support: This includes for example: 

  • answer questions and provide notifications;
  •  provide customer and technical support

  • Identifiers
  • Personal Information
  • Internet or other similar network activity

Do We Share Your Personal Data?

remot3.it does not sell your personal data.

remot3.it may share personal data with affiliated third parties, including:

  • Service Providers (such as payment vendors);
  • Public entities (e.g. law enforcement agencies, courts, and fraud prevention agencies);

We may also share data with other companies that provide marketing services on our behalf or as part of a joint marketing agreement for products offered by remot3.it.  We will not share your personal data with others for their own marketing purposes.  

remot3.it may share the following Data Categories of personal data as needed for business purposes:

  • Identifiers                                                         
  • Personal data
  • Internet of other similar network activity 

How Did We Use Your Personal Data in The Past 12 Months?

If the preceding 12 months, remot3.it collected personal data from California consumers for the following purposes:

  • support day-to-day business operations;
  • detect security incidents;
  • create, maintain, customize, and secure accounts;
  • provide customer and technical support;
  • enhance your customer experience and improve our products and services;
  • to provide, support, personalize, and develop our website, products and services;
  • conduct analytics and measurements;
  • undertake internal research for technological development;
  • develop and offer new products and services;
  • market products and services;
  • as otherwise required by federal or state law

How Do We Keep your Personal Data Safe?

We maintain physical, electronic, and administrative safeguards created to protect your personal data from unauthorized access.  Our employees are authorized to access your personal data only for legitimate business purposes.

What Rights Do I Have to Learn More About My Personal Data?

If you believe the personal data we have about you is incorrect, you may notify us in writing of what you would like to correct and why.  We will respond within 30 business days.  

If we agree, we will change our records.  

If we disagree, we will tell you why.  You can write us with a short statement explaining why you believe that the data is incorrect.  

Deletion or your Personal Data

You may request that remot3.it delete the personal information we process about you, subject to certain limitations. Your personal information may not be deleted if the information is necessary to:

  1. Complete the transaction for which the personal information was collected, provide a service requested by the consumer, or reasonably anticipated within the context of a business’s ongoing business relationship with the consumer, or otherwise perform a contract between the business and the consumer.
  2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity.
  3. Debug products to identify and repair errors that impair existing intended functionality.
  4. Ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law.
  5. Comply with the California Electronic Communications Privacy Act pursuant to Chapter 3.6 (commencing with Section 1546) of Title 12 of Part 2 of the Penal Code.
  6. Comply with a legal obligation.
  7. Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

Verifying consumer requests

Only you or someone legally authorized to act on your behalf may make a verifiable consumer request related to your personal information. Your request must:

  1. Provide sufficient information that allows us to verify you are the person about whom we collected personal information or an authorized representative.
  2. Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

Generally, requests submitted through your remot3.it account will be considered sufficiently verified when the request relates to personal information associated with that specific account. However, if you have not created, or no longer have access to your remot3.it account, we may request additional materials or information for the purposes of validating the authenticity of your request.

remot3.it will use the information provided in connection with a verification request solely for the purposes of verification. We cannot effectuate your request if we are unable to verify your identity or authority to make the request and confirm that the personal information relates to you.

California Privacy Rights

Under California’s “Shine the Light” law, California residents who provide personal information in obtaining products or services for personal, family, or household use are entitled to request and obtain from us, once a calendar year, information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year (e.g. requests made in 2020 will receive information regarding 2019 sharing activities).

To obtain this information, please send an email message to legal@remote.it with “Request for California Privacy Information” on the subject line and in the body of your message. We will provide the requested information to you at your email address in response. Please be aware that not all information sharing is covered by the “Shine the Light” requirements and only information on covered sharing will be included in our response.

Under the California Consumer Privacy Act (“CCPA”), California residents have the right to know what personal information about them is collected, request deletion of their personal data, opt-out of the sale of their personal data, and not be discriminated against if they choose to exercise any of these rights. remot3.it does not sell any of the personal data we collect about you. If you’d like to exercise any of the other rights afforded to you, contact us at legal@remote.it

Changes to this notice

remot3.it will review and update this notice at least once every 12 months and more frequently as needed. We recommend visiting this page periodically to stay aware of any changes. If we modify this notice, we will make the revised notice available through our website.

How to Contact Us

You may contact us by sending an email to legal@remote.it

You may also contact us by sending your written correspondence and requests to:

remot3.it, Inc., 341 Hawthorne Ave., Palo Alto, CA 94301 USA