BullsEye Telecom was looking for scalable and efficient ways to conduct maintenance and augment live support for their growing client base. Their Engineering team came up with the idea to develop their own custom-built solution for remote installation, maintenance, and support. When researching ways to build a secure connectivity service of their own, their Engineering team discovered remote.it. The very first remote.it demo convinced the BullsEye Engineering team they did not have to look any further.
remote.it Solution Benefits at-a-glance
- By reducing or eliminating dispatching of personnel for on-premises implementation, decreased equipment installation times
- Improved customer service and support consistently driving great customer satisfaction and increased client retention
- Healthy new business pipeline driven by BullsEye’s sustained reputation for quick installation times and exceptional customer support