Nokia - Why Nokia Global Services Chose Remote.It

Recognized as a global leader in Networking and Mobile communication solutions, Nokia Global Services was looking for a remote management solution to help them meet the expanding demands of mobile base-station deployments. In particular as the deployments expanded both in volume and geography, they were looking for a solution that would eliminate the need to field-deploy the limited number of technical specialists to provision the units for each carriers unique needs.

Customer Challenge

In 2019, Nokia Global Services realized that they needed a secure, remote access and management solution to mobile base-stations that they were deployment into the field. As each carrier had unique configuration requirements, only a limited number of technical specialists resources were available to provision and ensure successful deployments. Given the deployments could be anywhere in the world, they needed a solution that would work across any mobile network, without requiring any custom configuration, as is typically required with mobile carriers VPN (virtual private network) solutions. Further the solution had to be secure, while still being easy to deploy, as in some cases contract service providers were used to handle the physical deployment of the base-stations.

Top 3 Reasons Nokia chose Remote.It

1. Adding Remote.It's virtual private internet connectivity was fast and easy
2. Remote.It's remote access and management provided secure connectivity, while working seamlessly over mobile networks without any custom configuration
3. Cloud service deployment made introducing to multiple geographies fast and easy

remote.it Solution Overview

Nokia Global Services has been using the remote.it VPI solution to provision Nokia mobile base-stations in the field for their carrier partners.Field deployment staff physically deploy the mobile base-stations to their permanent location, then using a remote.it enabled LTE appliance, make the unit available to staff at the central office for configuration and setup, eliminating the costly and time consuming need for technical specialists to be deployed into the field.

Because the remote.it solution allows for a secure direct connection to the mobile base-station over mobile networks, without the needs for costly VPN equipment, Nokia Global Services was able to quickly deploy the solution across the world. Within sixty days, the remote.it enabled solution was being used to deploy mobile base-stations in 32 countries.

Remote.it Solution Benefits

• Enables secure, scaleable remote access to Nokia Mobile Base-stations, enabling specialized staff to scale by provisioning units globally from a central location.
• Universally works over mobile networks and in particular Carrier-Grade NAT (CG-NAT), without needing specialized VPN equip mentnor global IP addresses.
• The remote.it Jump feature, allows easy direct secure connections to any application at the location, as if the central office staff were physically on-premise.

Solution Deep Dive

In 2019, Nokia Global Services was looking to upgrade they way it provisioned mobile base-stations in the field. With the increasing demand, both in volume and geography, a remote access and management solution was needed to allow the limited technically savvy staff needed for final provisioning and configuration, to be able to perform their functions without needing to physically be on-premise at deployment.Nokia Global Services build remote.it’s Virtual Private Internet solution into a provisioning appliance that field staff would use to make the mobile base-stations available to the central provisioning staff.

As a cloud solution, remote.it was easily deployed world-wide, as management accounts were created for geographic regions, while the central office could manage and allocate device permissions. Further, since remote.it’s solution works directly over mobile networks, including those with carrier-grade NAT (CG-NAT), unlike VPN (virtual private network) solutions, no global IP addresses nor expensive on-premiseVPN equipment was needed for deployment.

Within sixty days of launch, the remote.it solution has been deployed globally, including: North America, Asia (9 countries + India), Europe (14countries), Middle-East (2 countries) and Latin America (6 countries +Brasil).

Download a PDF version of the Nokia case study

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