Privacy Policy

remot3.it, Inc. (“remot3.it”, “we”, “us”, or “our”) provides this Privacy Policy to explain how we collect, use, disclose, and protect your personal data when you use our services, software, and websites (collectively, the “Service”). This policy applies to all users of the Service and supplements any additional terms referenced in our Terms of Use.

By using the Service, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Service.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on https://remote.it/legal. Your continued use of the Service indicates your acceptance of the updated Privacy Policy.

1. Information We Collect

We collect both non-personal and personal information:

Non-Personal Information

IP address
Browser type
Pages visited
Time spent on the site
Device metadata

This data does not identify you directly.

Personal Information

We collect the following when you voluntarily provide it:

Email address (required for registration)
Additional optional data such as IP addresses and names of your networked Devices
Support communications and account settings

Automatically Collected Data

We use cookies and similar technologies to:

Improve service functionality
Analyze performance
Store preferences
Enable secure login

We will ask for your consent before setting non-essential cookies in compliance with applicable laws.

2. Legal Basis for Processing (EEA Users)

If you are located in the European Economic Area (EEA), our legal bases for collecting and using your personal data are:

Consent – for cookies, marketing communications, and other explicitly agreed uses
Contractual necessity – to provide you with access to our Service
Legal obligation – to comply with laws and regulations
Legitimate interest – to operate and improve the Service, provided your rights do not override our interests

3. Use of Information

We use your personal data to:

Provide, maintain, and improve the Service
Authenticate users and authorize access
Provide support and respond to inquiries
Send service-related updates and notifications
Personalize your experience
Analyze usage and optimize performance

We do not use AI or machine learning technologies to process or profile your data.

If you are in the EEA, you have the following rights under the General Data Protection Regulation:

Right to Access – request a copy of your data
Right to Rectification – correct incomplete or inaccurate data
Right to Erasure – request deletion of your data under certain conditions
Right to Restrict Processing – request limited use of your data
Right to Object – object to processing for specific purposes
Right to Data Portability – request transfer of your data in a structured format
Right to Withdraw Consent – revoke your consent at any time
Right to Lodge a Complaint – contact your local supervisory authority

Exercising Your Rights:

Contact: legal@remot3.it
Response Time: 30 days (extendable to 60 days for complex requests)
Verification: We may request account verification or government ID for sensitive requests
Appeals: Contact legal@remote.it within 30 days if unsatisfied with our response
No Cost: Requests are generally free, except for manifestly unfounded or excessive requests

EU Supervisory Authorities:

If you believe we have not adequately addressed your request, you may contact your local data protection authority. For users without a specific local authority, you may contact the Irish Data Protection Commission at info@dataprotection.ie, as our EU representative

5. Cookies

We use cookies and similar tracking technologies. On your first visit from the EEA, we will request your explicit consent for non-essential cookies.

Types of cookies used:

Essential cookies – required for site functionality such as authentication, security, basic functionality
Analytics cookies – help us understand how users interact with the Service
Preference cookies – store your settings and preferences

You may manage or withdraw your consent at any time through your browser or our cookie consent tool. For more information:

6. Data Retention

We retain personal data only as long as necessary for:

Providing the Service
Complying with legal obligations
Resolving disputes
Enforcing our agreements

When retention is no longer required, we securely delete or anonymize the data.

We may share your data:

With service providers (e.g., hosting, analytics, support, payment processing), under contractual obligations
To comply with legal processes (e.g., subpoenas, court orders)
To protect the rights, safety, and property of remot3.it, its users, or others
As part of a corporate transaction (e.g., merger, acquisition, bankruptcy)

Your email address may be shared with other users only if you explicitly choose to share devices.

We do not sell your personal data or share it with third parties for marketing purposes.

8. International Data Transfers

Your personal data may be transferred to, and processed in, countries outside of your country of residence, including the United States, Japan, Singapore, and Germany.

When transferring data outside the EEA, we use Standard Contractual Clauses (SCCs) or rely on adequacy decisions to ensure your data is protected under GDPR standards.

9. Children’s Privacy

We do not knowingly collect personal data from children under:

16 years of age for users in the EEA (or the minimum age of digital consent in their specific country, whichever is higher.

If we learn we have collected data from a child without appropriate consent, we will delete it promptly.

10. Data Security

We implement standard security measures to protect your personal information, including encrypted communications and password protection. However, no system can guarantee complete security.

Please protect your login credentials and notify us immediately if you believe your account has been compromised.

11. Public Forums

Any personal information disclosed in forums or support channels may be collected by others. We are not responsible for the privacy of information you voluntarily disclose.

12. Third-Party Services

Our Service may include links to third-party websites. Their privacy policies govern your use of those services, not ours.

13. Contact Us

If you have questions or wish to exercise your data rights, contact:

Legal / Data Protection Contact

legal@remot3.it

remot3.it, Inc.

1309 Ross Street, Suite A

Petaluma, CA 94954

United States

14. Changes to This Privacy Policy

We may update this Privacy Policy as needed to reflect legal, technical, or business changes. We will notify you of significant updates via our website or email where appropriate.

Please review this policy periodically.